E-commerce & Retail
Customer care and grievance officer contact details for e-commerce & retail brands — verified and sourced where published, so you know exactly who to reach before things escalate.
Registered Office: Amazon Seller Services Private Limited, 8th floor, Brigade Gateway 26/1 Dr. Rajkumar Road, Bangalore, Karnataka 560055, India. Grievance Officer's office: Amazon Seller Services Private Limited (9O), Nos. 1401 to 1421, 14th Floor Block - E, International Trade Tower, Nehru Place, New Delhi, Delhi 110019. Fax: 040-39922887.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
Registered Office: Infiniti Retail Limited, Unit No. 701 & 702, Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no retail-specific regulator in India — if a store or service provider doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
This is the general consumer-court route available for any product or service complaint, not a retail-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
Registered Office: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India. CIN: U51109KA2012PTC066107. Telephone: 044-45614700 / 044-67415800. For order/product support, use the Help Center at flipkart.com/helpcentre.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
Entity: Hyuga Ecommerce Ventures Private Limited. Registered Office: B Wing, 3/2B, 3rd Floor, Todi Estate, Sun Mill Compound, Lower Parel West, Mumbai 400013, Maharashtra, India.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
Entity: Reliance Retail Limited (Milkbasket is now operated by Reliance Retail Limited, not an independent company). Registered Office: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai 400002. Nodal Officer (separate from Grievance Officer): nodalofficer@milkbasket.com.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
Entity: Reliance Retail Limited. Registered Office: Dhobi Talao, Mumbai 400002, Maharashtra, India.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no retail-specific regulator in India — if a store or service provider doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
This is the general consumer-court route available for any product or service complaint, not a retail-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
Entity: Reliance Retail Limited. Registered Office: Dhobi Talao, Mumbai 400002, Maharashtra, India.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
Entity: Snapmint Credit Advisory Private Limited. Registered Office: Office No. 201, 2nd Floor, C-Wing, Neelkanth Business Park, Nr. Vidyavihar Station, Vidyavihar (West), Mumbai - 400086. DPO (separate, for data-privacy matters): dpo@snapmint.com.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source