Last updated: June 2026
Grumble ("we", "our", "us") is committed to protecting the privacy of its users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at grumble.in.
By using Grumble, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the platform.
We collect the following categories of information:
Account information: Your email address, username, and password (encrypted) provided during registration.
Profile information: Optional information such as city and state.
Content: Grumbles you file, including title, description, issue type, and any contextual details you provide.
Usage data: Information about how you use the platform, including pages visited, actions taken, and timestamps.
Device information: Browser type, operating system, IP address, and device identifiers.
— To provide, operate, and maintain the Grumble platform
— To allow you to file, manage, and validate grumbles
— To calculate and display CX Scores for brands
— To send you service-related communications
— To detect, prevent, and address fraud, spam, and misuse
— To improve our platform based on usage patterns
— To comply with legal obligations
You can choose how your name appears publicly on each grumble — your full name, initials only, or hidden (shown as "Verified member"). Regardless of which you choose, your account identity is still associated with the grumble in our internal systems for moderation and legal compliance purposes. This is a display preference, not a guarantee of anonymity.
We do not sell your personal information to third parties. We may share your information in the following circumstances:
— Service providers: Third-party vendors who assist us in operating the platform (e.g. hosting, analytics), bound by confidentiality obligations.
— Legal requirements: When required by law, court order, or government authority.
— Protection of rights: When necessary to protect the rights, property, or safety of Grumble, its users, or the public.
We retain your personal information for as long as your account is active or as required to provide services. You may request deletion of your account and associated data by contacting us. Grumbles that have been validated by other users may be retained in anonymised form for platform integrity.
We implement industry-standard security measures to protect your information, including encrypted storage of passwords and secure HTTPS connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the right to:
— Access the personal information we hold about you
— Request correction of inaccurate information
— Request deletion of your account and data
— Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@grumble.in.
Grumble uses essential cookies to maintain your session and authentication. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect platform functionality.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of the platform after changes constitutes acceptance of the updated policy.
For privacy-related queries, contact us at privacy@grumble.in
As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address complaints and concerns:
Name: Grievance Officer, Grumble.in
Email: grievance@grumble.in
Response time: We acknowledge grievances within 24 hours and resolve within 15 days.