Based on grumbles posted on Grumble.in only. Does not represent overall brand quality.
Entity: Reliance Retail Limited. Registered Office: Dhobi Talao, Mumbai 400002, Maharashtra, India.
ResQ is a service line under Reliance Digital / Reliance Retail Limited with no separate grievance contact published; shares Reliance Digital's Grievance Officer entry (same pattern as the existing Vistara→Air India redirect).
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
This page reflects consumer experiences shared on Grumble. Claim your brand page to respond publicly, track feedback, and show customers you're listening.
Claim this page →Entity: Reliance Retail Limited. Registered Office: Dhobi Talao, Mumbai 400002, Maharashtra, India.
ResQ is a service line under Reliance Digital / Reliance Retail Limited with no separate grievance contact published; shares Reliance Digital's Grievance Officer entry (same pattern as the existing Vistara→Air India redirect).
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source