Based on grumbles posted on Grumble.in only. Does not represent overall brand quality.
Registered Office: Amazon Seller Services Private Limited, 8th floor, Brigade Gateway 26/1 Dr. Rajkumar Road, Bangalore, Karnataka 560055, India. Grievance Officer's office: Amazon Seller Services Private Limited (9O), Nos. 1401 to 1421, 14th Floor Block - E, International Trade Tower, Nehru Place, New Delhi, Delhi 110019. Fax: 040-39922887.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source
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Claim this page →Registered Office: Amazon Seller Services Private Limited, 8th floor, Brigade Gateway 26/1 Dr. Rajkumar Road, Bangalore, Karnataka 560055, India. Grievance Officer's office: Amazon Seller Services Private Limited (9O), Nos. 1401 to 1421, 14th Floor Block - E, International Trade Tower, Nehru Place, New Delhi, Delhi 110019. Fax: 040-39922887.
National Consumer Helpline / e-Jagriti (Consumer Disputes Redressal Commissions)
There's no dedicated escalation body for e-commerce — every platform must appoint its own Grievance Officer (required by the Consumer Protection (E-Commerce) Rules, 2020), but if that doesn't resolve your complaint, you can call the National Consumer Helpline or file a case with a Consumer Disputes Redressal Commission through the e-Jagriti online portal (e-jagriti.gov.in), under the Consumer Protection Act, 2019.
E-commerce platforms are legally required to publish their own Grievance Officer's contact details and resolve complaints within 48 hours (acknowledgment) and 1 month (resolution) — check the platform's own contact/support page first. If that fails, this is the same general consumer-court route available for any product or service complaint, not an e-commerce-specific authority.
1915 · consumerhelpline.gov.in
Verified 12 Sept 2026 · Source