Hyugalife needs to change delivery partner

I ordered Superyou Coldcoffee on Hyugalife and it was my first order on 26 July. I was given delivery date of 2nd August. It was changed to 11th August on 5th August so I complained and I was told it has reached the hub and it will be delivered in 24 hours. I was happy that by 7th it will be delivered. On 9 August, i was still waiting for product and I reached out to them but no response-- i was informed they are checking. After going to their website, it was mentioned that delivery had failed on 7th August but I wasn't called or informed. I applied that delivered by 12th August. But on 15th August, i had to ask to cancel as there was no chance it would be delivered. Finally the amount was refunded in one go which was good. They need to improve the delivery partner.