MakeMyTrip
MakeMyTripTravel & Hospitality
Unresolved

Booked a flight on MakeMyTrip — the pricing games they play

I was booking a flight, and here's what the Fare Summary screen showed me: Base Fare: ₹53,760 Taxes, Fees and Surcharges: ₹70,920 Discounts: -₹7,500 Total Amount: ₹1,17,180 I was ready to pay ₹1,17,180. That's the number I made my decision on. Then I click proceed to pay, and the final payment screen shows a completely different breakup: Fare: ₹1,24,680 Convenience Fee: ₹8,800 MMTICICIINT discount: -₹7,500 Total Due: ₹1,25,980 So a ₹8,800 "Convenience Fee" got added at the very last step — a fee that was never mentioned anywhere in the fare summary I saw first. That's the entire gap between ₹1,17,180 and ₹1,25,980. Nearly 9 thousand rupees, sprung on me only after I'd already committed to booking. And separately — the fare summary advertised a 10% off with "ICICI" credit card, no mention of which ICICI card. I have an Amazon Pay ICICI credit card, so I assumed it would count. At payment, I was told this specific card doesn't qualify. If you're going to charge a convenience fee, put it in the fare summary, not after someone's already decided to book. And if a discount only works on one specific ICICI card, say the name of that card — don't just say "ICICI" and let people find out at the last screen that it doesn't apply to them. This isn't a small typo or a one-off glitch — it's the price you see and the price you pay being two different numbers, by design. That's not a booking experience, that's a bait and switch with extra steps.
MumbaiMisleading claimsSalesFlight Booking
By Verified member·1d ago·11 reads
Mark as helpful
0 people relate to this

More in Travel & Hospitality

Ekostay
Grumbled by Shailesh P. · 2 Jul · 6 reads
38
30K Refund not yet processed, despite cancelling booking 3 weeks ago
Recently booked a Villa for an outing through Ekostay. This is not the first time. Have done it in past too.. But the recent experience is has been a disappointing one. I had to cancel the villa booki...
MumbaiBilling & refundsSales✓ Resolved — confirmed by customer
Find this helpful
0 people relate to this
No brand response yet0
SpiceJet
Grumbled by Verified member · 9 Jul · 11 reads
38
Flights Always Delayed
A 4-6 hour flight delay has become the new normal with Spicejet. To make matters worse, the inconvenience doesn't end with the delay - the ground support is extremely poor, and passengers aren't even ...
OtherAfter-sales
Find this helpful
0 people relate to this
No brand response yet0
Air India
Grumbled by Verified member · 3h ago · 8 reads
39
Ground Staff doesn't know how to handle premium club members
I am a Maharaja club Platinum member. Today while I travelled on this flight, I was having a backpack and a cabin luggage. Despite being called early to board, credit to my Status with the Airline, th...
Product qualityAfter-sales
Find this helpful
1 person relates to this
No brand response yet0