Booked a flight on MakeMyTrip — the pricing games they play
I was booking a flight, and here's what the Fare Summary screen showed me:
Base Fare: ₹53,760
Taxes, Fees and Surcharges: ₹70,920
Discounts: -₹7,500
Total Amount: ₹1,17,180
I was ready to pay ₹1,17,180. That's the number I made my decision on.
Then I click proceed to pay, and the final payment screen shows a completely different breakup:
Fare: ₹1,24,680
Convenience Fee: ₹8,800
MMTICICIINT discount: -₹7,500
Total Due: ₹1,25,980
So a ₹8,800 "Convenience Fee" got added at the very last step — a fee that was never mentioned anywhere in the fare summary I saw first. That's the entire gap between ₹1,17,180 and ₹1,25,980. Nearly 9 thousand rupees, sprung on me only after I'd already committed to booking.
And separately — the fare summary advertised a 10% off with "ICICI" credit card, no mention of which ICICI card. I have an Amazon Pay ICICI credit card, so I assumed it would count. At payment, I was told this specific card doesn't qualify.
If you're going to charge a convenience fee, put it in the fare summary, not after someone's already decided to book. And if a discount only works on one specific ICICI card, say the name of that card — don't just say "ICICI" and let people find out at the last screen that it doesn't apply to them.
This isn't a small typo or a one-off glitch — it's the price you see and the price you pay being two different numbers, by design. That's not a booking experience, that's a bait and switch with extra steps.
Recently booked a Villa for an outing through Ekostay. This is not the first time. Have done it in past too.. But the recent experience is has been a disappointing one. I had to cancel the villa booki...
MumbaiBilling & refundsSales✓ Resolved — confirmed by customer
A 4-6 hour flight delay has become the new normal with Spicejet. To make matters worse, the inconvenience doesn't end with the delay - the ground support is extremely poor, and passengers aren't even ...
I am a Maharaja club Platinum member. Today while I travelled on this flight, I was having a backpack and a cabin luggage. Despite being called early to board, credit to my Status with the Airline, th...