Based on grumbles posted on Grumble.in only. Does not represent overall brand quality.
International contact centres also available for USA/Canada (toll-free), UK, Australia, France, Germany, and Singapore - see source for local numbers.
If unresolved by the Nodal Officer, escalate to Air India's Appellate Authority at appellateauthority@airindia.com.
AirSewa (Ministry of Civil Aviation / DGCA)
If an airline doesn't resolve your complaint, you can escalate it to AirSewa, the Ministry of Civil Aviation's official grievance portal — file it through the Grievances section online, or reach AirSewa directly for queries about the portal itself.
The phone number above is AirSewa's own published contact line for queries about the portal/service (confirmed directly on airsewa.gov.in's real Contact Us page via a rendered browser session — the site is a client-rendered SPA that plain HTTP fetchers cannot load at all). It is not framed as a dedicated toll-free grievance helpline — AirSewa's own guidance is to file grievances through the portal's Grievances section, not by phone. A different number ("1800 11 2895") surfaced via web search earlier and was deliberately not published, since it could not be corroborated against any source actually reachable at the time.
+91 11 20819472 / +91 11 20819467 · www.airsewa.gov.in/#/read-more/contact
Verified 12 Sept 2026 · Source
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Claim this page →International contact centres also available for USA/Canada (toll-free), UK, Australia, France, Germany, and Singapore - see source for local numbers.
If unresolved by the Nodal Officer, escalate to Air India's Appellate Authority at appellateauthority@airindia.com.
AirSewa (Ministry of Civil Aviation / DGCA)
If an airline doesn't resolve your complaint, you can escalate it to AirSewa, the Ministry of Civil Aviation's official grievance portal — file it through the Grievances section online, or reach AirSewa directly for queries about the portal itself.
The phone number above is AirSewa's own published contact line for queries about the portal/service (confirmed directly on airsewa.gov.in's real Contact Us page via a rendered browser session — the site is a client-rendered SPA that plain HTTP fetchers cannot load at all). It is not framed as a dedicated toll-free grievance helpline — AirSewa's own guidance is to file grievances through the portal's Grievances section, not by phone. A different number ("1800 11 2895") surfaced via web search earlier and was deliberately not published, since it could not be corroborated against any source actually reachable at the time.
+91 11 20819472 / +91 11 20819467 · www.airsewa.gov.in/#/read-more/contact
Verified 12 Sept 2026 · Source