ResQ After-Sales Service: Worst Experience | No Repair | Harassment

I am writing this with extreme frustration after dealing with Reliance ResQ service for the last 1 month 10 days. I raised a complaint on 18th June. After continuous follow-ups, a technician visited after 3 days. Then after another 5 days, my TV was picked up for repair. After 15 days of chasing, the TV was returned — not repaired, not installed, just placed on my bed. I was told parts (panel & motherboard) were being arranged and someone else would fix it. Then after 5 days, the same technician calls and casually informs: “TV repair will not happen, we will process 70% refund.” Since then: - Store manager confirmed refund once — then stopped answering calls completely - I called 5–10 times daily, no response - Customer care keeps redirecting me to the store - I physically visited The Great India Place, Noida — store has relocated, no support - A ResQ manager called, promised resolution, negotiated for 2 days — now he’s also not responding My total cost: - TV: ₹45,000 - EMI Interest: ₹6,000 - ResQ Plan: ₹9,500 And in return? Mental harassment, zero accountability, and no resolution. At this point, I genuinely want to ask: Who is responsible? Who should I talk to? I will be attaching call logs and details to show the level of negligence and mental stress caused. Strong advice to everyone: Please think twice before buying a Reliance ResQ plan. This has been one of the worst service experiences I’ve ever faced. If anyone can guide me on how to escalate this further or file a proper consumer complaint, I would really appreciate your help. #CustomerExperience #ConsumerRights #RelianceResQ #ServiceFailure #India