Terrible experience with Cars24

My vehicle has been languishing in CARS24 workshop for over **26 straight days**. To make matters worse, your Cars24 Care customer support has gone completely silent. Calls are ignored, support tickets are abandoned, and on the rare occasion an executive answers, they are clueless about the car's status. I bought an asset worth lakhs of rupees from Cars24 based on your widely advertised promises of quality, inspection standards, and reliable warranty. Instead, you sold me an unroadworthy, defective vehicle that has spent more time broken down in your custody than on the road. This is not a five-rupee item—it represents hard-earned money and essential daily mobility, both of which your team treats with utter contempt. For the past five months, I have faced non-stop operational failures, paid out of pocket for scans and repairs, and endured endless runarounds from your service team. The mental harassment, operational loss, and sheer frustration caused by your utter lack of accountability have crossed all acceptable limits. **I demand the following immediately:** 1. Immediate Full Refund:The complete purchase amount returned to my account, with no deductions or delays. 2. Written Status Update Within 24 Hours: Direct communication from a senior decision-maker confirming the cancellation of the purchase and initiation of the refund process. 3. Compensation for the past 25 days that you have retained my asset. #Cars24Fraud #ConsumerForum #Cars24 #AutomobileIndustry #IndiaFraud