Snapmint customer care a hopeless pain to the customer

Complaint Against Snapmint: Duplicate Order Due to App Glitch, Unresolved Grievance and Recovery Harassment ​ On 8 September 2026, I attempted to purchase one pair of Apple EarPods with Lightning Connector (White), priced at ₹1,899, through Snapmint. The app glitched during my first attempt, without confirmation or an order appearing in my account. Assuming the transaction had failed, I tried again. Subsequently, two identical orders appeared. ​ Orders: • #83662204 – ₹1,899 • #83656340 – ₹1,899 ​ I reported the duplication to Snapmint on 10 September, before delivery. Both products were delivered on 13 September. On 18 September, Snapmint acknowledged in writing that the duplicate orders resulted from a technical glitch and raised a return request for one order. I explained the condition of both products and requested collection of the duplicate product, which remains packed and intact. ​ Despite repeated emails and multiple complaint tickets, I received no substantive resolution. Instead, I faced repeated EMI reminders, recovery calls and WhatsApp messages warning of CIBIL damage, legal action, a formal demand notice and possible visits to my home or office. One message demanded ₹189; another demanded ₹633. I sought clarification while the dispute remained unresolved. ​ I had earlier explained that my phone filters unidentified numbers and requested an identifiable company number or advance coordination. Snapmint struggled to contact me to resolve the grievance, yet collection messages later arrived repeatedly from two officially branded WhatsApp numbers. ​ Meanwhile, my Snapmint purchase limit dropped from ₹50,000 to zero, and I lost an EMI cashback offer. I have not received satisfactory explanations for these changes. ​ I approached the National Consumer Helpline, but its response explained that NCH is a pre-litigation mechanism and advised approaching the appropriate regulator or Consumer Commission if the company fails to resolve the issue.