Food & Delivery
Customer care and grievance officer contact details for food & delivery brands — verified and sourced where published, so you know exactly who to reach before things escalate.
BB Now is BigBasket's quick-delivery line, listed in BigBasket's own site footer as a sub-brand — same entity (Innovative Retail Concepts Private Limited, Tata Group) and same Grievance Officer contact as BigBasket. Registered Office: Ranka Junction, No. 224 (old Sy No.80/3), 4th Floor, Vijinapura, Old Madras Road, K R Puram, Bangalore - 560016, India.
Entity: Innovative Retail Concepts Private Limited (IRCPL), a Tata Group entity. Registered Office: Ranka Junction, No. 224 (old Sy No.80/3), 4th Floor, Vijinapura, Old Madras Road, K R Puram, Bangalore - 560016, India.
Entity: Blink Commerce Private Limited (formerly Grofers India Private Limited), part of Eternal Limited (formerly Zomato Limited). Registered Office: Ground Floor, Tower A, Pioneer Square Building, Golf Course Extension Road, Sector 62, Gurugram-122098, Haryana. Grievance Officer hours: Mon-Fri, 09:00-18:00. Nodal Officer (separate, for broader regulatory escalation): nodal@blinkit.com. Food-safety complaints: Food Safety Connect app.
Entity: Swiggy Limited. Grievance Officer address: Survey No.14, No. 158, 3rd-6th Floor, Tower I, Sumadhura Capitol Towers, Pattanduru Agrahara Village, K.R.Puram Hobli, Bangalore East Taluk, Bengaluru, Karnataka 560066.
Swiggy Instamart's own Privacy Policy explicitly states it is made available by Swiggy Limited or its affiliates under the same Swiggy Group umbrella — same entity and Grievance Officer contact as Swiggy. Grievance Officer address: Survey No.14, No. 158, 3rd-6th Floor, Tower I, Sumadhura Capitol Towers, Pattanduru Agrahara Village, K.R.Puram Hobli, Bangalore East Taluk, Bengaluru, Karnataka 560066.
Entity: Zepto Marketplace Private Limited. Registered Office: First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru, Karnataka-560103. Grievance Officer role held by the company's General Counsel (role title used here per standing no-personal-name rule).
Entity: Eternal Limited (formerly Zomato Limited). Registered Office: Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana – 122102, India (same building as Blinkit, Eternal's other platform). Nodal Officer (separate): nodal@zomato.com.