Godrej Appliances is a TOTALLY FRAUD COMPANY

Subject: Urgent Complaint Regarding Non-Performance of Annual Maintenance Contract – Application No. 150944 ​ I am writing to lodge a formal complaint regarding the extremely poor and unacceptable service being provided under the Annual Maintenance Contract (AMC) taken by us for our fully automatic washing machine. ​ The details of the AMC are as follows: ​ - AMC Application No.: 150944 - Date of Application: 04/06/2024 - AMC Start Date: 20/06/2024 - AMC Valid Up To: 19/06/2027 - AMC Amount Paid: ₹6,421/- - Payment: Cheque No. 004114 - Bank: ICICI Bank - Cheque Date: 04/06/2024 ​ We have been using the washing machine without any problem for a considerable period. However, the machine has now developed a fault and has stopped functioning properly. Since the machine is covered under the above-mentioned AMC, we immediately contacted the company and lodged complaints requesting that the fault be inspected and repaired. ​ Unfortunately, despite making several complaints and repeated attempts to contact the concerned service personnel, no effective action has been taken so far. What is even more disappointing is that the concerned persons either do not respond to our calls or simply do not bother to attend to the complaint. Repeated reminders have also failed to produce any meaningful response. ​ This kind of treatment is highly disappointing, particularly from a reputed brand like Godrej Appliances, from whom a customer naturally expects dependable after-sales service and proper adherence to the commitments made under an AMC. ​ An AMC is not merely a document or a payment receipt. It represents a service commitment by the company to attend to breakdowns and provide the necessary repair/service during the validity period. Having paid ₹6,421/- for a three-year AMC, we are fully entitled to expect prompt and satisfactory service whenever the machine develops a fault. ​ The present situation amounts to a serious failure in providing the service for which the AMC charges have already been paid. It is unreasonable for a customer to repeatedly lodge complaints, make telephone calls and send reminders, while the service provider fails to take even the basic step of arranging a technician visit to diagnose and rectify the problem. ​ I therefore request you to treat this letter as a formal escalation of my complaint and take immediate action. ​ I request you to do either of the following: ​ 1. Arrange an immediate visit by a competent authorised technician to inspect the washing machine, identify the fault and repair it at the earliest, strictly under the terms and conditions of the AMC; OR ​ 2. If Godrej Appliances is unable or unwilling to honour the AMC commitment, refund the entire AMC amount of ₹6,421/- paid by me. I would like to make it absolutely clear that we have been repeatedly lodging complaints but no action taken for last 30 days. SO... PLEASE REFUND OUR MONEY. ​ RAMAKANT MAHAWAR