Contact & Grievance Directory

Insurance

Customer care and grievance officer contact details for insurance brands — verified and sourced where published, so you know exactly who to reach before things escalate.

Customer care
Existing customers (Mon–Sat, 10 AM – 7 PM, call charges apply)022-68446530
Emailservice@hdfclife.com
Grievance officer
NameLevel 1: Chief Manager or above, Customer Relations; Level 2: VP or above, Customer Relations
EmailNot published
PhoneNot published

Corporate Office: 12th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai 400011

If unresolved: Insurance Ombudsman (highest level of escalation)

Customer care
Customer care (toll-free, 24x7)1800 2666
Emailcustomersupport@icicilombard.com
Grievance officer
NameStep 2: Deputy Vice President, Customer Support; Step 3: Grievance Redressal Officer
EmailNot published
PhoneNot published

Registered Address: ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai 400025. Senior citizens: seniorcitizencare@icicilombard.com

If unresolved: Insurance Ombudsman (after steps 1-3)

Customer care
Call Centre (24x7)+91-22-6827 6827
Emailco_cc@licindia.com
Grievance officer
NameGrievance Redressal Officers (Branch: Sr/Branch Manager; Divisional: Manager CRM; Zonal: Regional Manager CRM; Central: Executive Director CRM)
Emailco_complaints@licindia.com
PhoneNot published

Central Office: Life Insurance Corporation of India, 'Yogakshema', Jeevan Bima Marg, Nariman Point, Mumbai 400021

If unresolved: Insurance Ombudsman (alternate grievance redressal machinery)

Customer care
Customer helpline1860-500-8888
EmailNot published
Grievance officer
NameGrievance Redressal Officer (Step 3)
EmailNot published
PhoneNot published

Customer Services Unit: Niva Bupa Health Insurance Company Limited, Logix Infotec Park, D-5, 2nd Floor, Sector-59, Noida 201301. Registered office: C-98 Lajpat Nagar 1, New Delhi 110024. Senior citizens: seniorcitizensupport@nivabupa.com

If unresolved: Step 4: IRDAI complaint portal; Step 5: Insurance Ombudsman

Customer care
Customer Care Helpline (Senior Citizens Helpline: 044 4002 0888)044 6900 6900
Emailsupport@starhealth.in
Grievance officer
NameGrievance Redressal Officer, Corporate Grievance Department
Emailgrievances@starhealth.in
PhoneNot published

Corporate Grievance Department, 4th Floor, Balaji Complex, No. 15, Whites Lane, Whites Road, Royapettah, Chennai 600014. Grievance Helpline: 044-4366 4600

If unresolved: Level 2: Customer Escalations Team (online form); Level 4: Insurance Ombudsman